Privacy policy
Last updated: October 1, 2026
VENARADERM ("VENARA", "we", "us", or "our") operates this online store and website and provides the related products, services, content, features, tools, and customer support services (collectively, the "Services").
This Privacy Policy explains how VENARADERM collects, uses, stores, shares, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use the Services.
Our store is powered by Shopify, which provides the ecommerce infrastructure used to deliver the Services.
By using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled.
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## 1. Data Controller
For the purposes of applicable data protection law, VENARADERM is the data controller responsible for the personal information described in this Privacy Policy.
Business contact details:
**VENARADERM**
30 N Goul St
Sheridan, Wyoming
United States
Email: **contacto@VenaraDerm.com**
No personal contact information of any individual owner, director, employee, or representative is required for ordinary privacy enquiries. All communications should be directed to the business contact details above.
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## 2. Personal Information We Collect
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
### Contact Information
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
### Order and Transaction Information
This may include:
- Products viewed or purchased
- Shopping cart activity
- Order history
- Returns, exchanges, or cancellations
- Shipping information
- Transaction details
### Payment Information
Payments are processed through third-party payment providers.
Depending on the payment method used, payment providers may process information such as:
- Payment card details
- Billing information
- Payment method
- Payment confirmation
- Transaction identifiers
We do not necessarily receive or store complete payment card details ourselves.
### Account Information
If account functionality is available, this may include:
- Account credentials
- Account preferences
- Settings
- Saved information
### Communications
We may process information you provide when you contact us, including:
- Customer service enquiries
- Order-related communications
- Feedback
- Reviews
- Complaints
### Device and Technical Information
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Cookies
- Online identifiers
- Network information
### Website Usage Information
This may include information about:
- Pages viewed
- Products viewed
- Shopping activity
- Referral source
- Interactions with the website
- Approximate session activity
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## 3. How We Collect Personal Information
We may collect personal information:
### Directly From You
For example, when you:
- Place an order
- Create an account
- Complete a form
- Contact customer support
- Submit a review
- Subscribe to marketing communications
### Automatically
We may collect certain information automatically when you access or use the Services through:
- Cookies
- Pixels
- Analytics tools
- Similar tracking technologies
### From Service Providers
We may receive information from companies that assist us with:
- Ecommerce services
- Payment processing
- Shipping
- Fulfilment
- Advertising
- Analytics
- Fraud prevention
- Customer support
### From Business Partners and Other Third Parties
Where permitted by law, we may receive information from advertising, analytics, ecommerce, and technology partners.
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## 4. How and Why We Use Personal Information
We process personal information only where we have an appropriate legal basis under applicable law.
### Providing Our Products and Services
We may use your information to:
- Process and fulfil purchases
- Process payments
- Confirm orders
- Arrange shipping
- Provide customer support
- Handle returns, refunds, or exchanges
- Maintain customer accounts
- Communicate about an order
The legal basis for this processing is generally that it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
### Customer Service
We may use information to:
- Respond to questions
- Resolve issues
- Handle complaints
- Provide support
The legal basis may be performance of a contract or our legitimate interests in operating and supporting our business.
### Security and Fraud Prevention
We may use information to:
- Protect customers
- Detect fraud
- Prevent abuse
- Protect our website
- Investigate suspicious activity
- Maintain transaction security
The legal basis is generally our legitimate interests in protecting our customers, our business, and the Services, and where applicable compliance with legal obligations.
### Marketing
Where permitted by law, we may use personal information to send:
- Promotional emails
- Product announcements
- Special offers
- Abandoned-cart or checkout reminders
- Other marketing communications
Where consent is legally required, we will rely on consent.
Where applicable law allows us to rely on another lawful basis, we may use our legitimate interests, subject to your rights and applicable marketing rules.
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the communication.
### Advertising and Analytics
We may use information to:
- Understand website performance
- Analyse customer behaviour
- Measure advertising performance
- Improve marketing campaigns
- Display relevant advertising
Depending on applicable law and the technology involved, this processing may rely on consent or legitimate interests.
Where consent is required for non-essential cookies or similar technologies, those technologies should not be activated until consent has been obtained.
### Legal and Regulatory Purposes
We may process information where necessary to:
- Comply with applicable law
- Respond to lawful requests
- Enforce agreements
- Establish, exercise, or defend legal claims
- Meet accounting, tax, or regulatory obligations
The legal basis is compliance with legal obligations or our legitimate interests in protecting our legal rights.
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## 5. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate and improve the Services.
These technologies may be used for:
- Essential website functionality
- Shopping cart functionality
- Authentication
- Security
- Analytics
- Advertising
- Website personalisation
Where required by UK law, non-essential cookies and similar technologies will be used only after the appropriate consent has been obtained.
You may also be able to manage certain cookies through your browser settings or any cookie-management tools made available on the website.
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## 6. How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business or provide the Services.
These recipients may include:
### Shopify
Our store is hosted and supported by Shopify.
Shopify may process personal information in connection with:
- Website hosting
- Ecommerce functionality
- Transactions
- Security
- Analytics
- Customer experience
- Other Shopify services
Shopify processes certain personal information in accordance with its own privacy terms and policies.
### Payment Providers
We may share information with payment processors and financial service providers to:
- Process payments
- Verify transactions
- Prevent fraud
- Handle refunds
### Shipping and Fulfilment Providers
Information may be shared with:
- Couriers
- Warehouses
- Fulfilment partners
- Logistics providers
to deliver customer orders.
### Technology and Service Providers
We may work with providers of:
- Website infrastructure
- Email
- Customer support
- Analytics
- Data storage
- Advertising
- Marketing
- Fraud prevention
- Security services
### Professional Advisers
Where necessary, information may be disclosed to:
- Lawyers
- Accountants
- Auditors
- Insurers
- Other professional advisers
### Government Authorities and Legal Requests
We may disclose information where reasonably required to:
- Comply with law
- Respond to valid legal processes
- Protect legal rights
- Protect customers
- Investigate fraud or illegal activity
### Corporate Transactions
Information may be transferred in connection with:
- A sale of the business
- Merger
- Acquisition
- Financing
- Restructuring
- Insolvency
- Transfer of assets
Any such handling remains subject to applicable data protection law.
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## 7. Relationship With Shopify
Our ecommerce Services are powered by Shopify.
Information you provide through the website may therefore be processed by Shopify in connection with providing its services to us and to you.
Shopify may also process certain information independently in accordance with its own privacy practices.
You can learn more through Shopify's privacy information:
https://www.shopify.com/legal/privacy
and:
https://privacy.shopify.com/
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## 8. International Transfers
VENARADERM operates from the United States and uses service providers that may operate in multiple countries.
As a result, personal information may be transferred to, stored in, or accessed from countries outside the United Kingdom.
Where UK data protection law treats such a transfer as a restricted international transfer, we will use a legally permitted transfer mechanism where required.
Depending on the circumstances, this may include:
- UK adequacy regulations
- The UK International Data Transfer Agreement
- The UK International Data Transfer Addendum
- Other appropriate safeguards permitted by applicable law
- A lawful exception where available
Where required, appropriate assessments and safeguards will be used to protect personal information transferred internationally.
You may contact us for additional information about safeguards applicable to relevant transfers.
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## 9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of our relationship with you
- Order and transaction requirements
- Customer service requirements
- Legal obligations
- Tax and accounting requirements
- Fraud prevention
- Dispute resolution
- Legal claims
- Enforcement of agreements
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of in accordance with applicable law and operational requirements.
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## 10. Security
We use reasonable administrative, organisational, and technical measures intended to protect personal information.
However, no online system, electronic transmission, or data-storage method can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security.
Customers are responsible for protecting account credentials and should not disclose passwords or other login information to unauthorised persons.
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## 11. Your Rights Under UK Data Protection Law
If UK data protection law applies to you, you may have rights regarding your personal information.
Depending on the circumstances, these may include:
### Right of Access
You may request information about the personal information we process about you and request a copy of that information.
### Right to Rectification
You may request correction of inaccurate or incomplete personal information.
### Right to Erasure
In certain circumstances, you may request deletion of personal information.
### Right to Restriction
You may have the right to request that processing be restricted in certain circumstances.
### Right to Data Portability
Where legally applicable, you may request certain personal information in a portable format.
### Right to Object
You may object to certain types of processing, including certain processing based on legitimate interests.
**You have the right to object at any time to the use of your personal information for direct marketing.**
### Right to Withdraw Consent
Where processing is based on your consent, you may withdraw consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
### Automated Decision-Making
Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
We do not intend to make solely automated decisions producing legal or similarly significant effects unless this is disclosed separately where required.
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## 12. Exercising Your Rights
To submit a privacy request, contact:
**contacto@VenaraDerm.com**
You may be asked to provide sufficient information to verify your identity before a request is completed.
We may also request clarification where necessary to identify the information or processing relevant to your request.
Requests will be handled within the time periods required by applicable law.
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## 13. Children
The Services are intended for adult consumers and are not directed to children.
We do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information through the Services, please contact us so that appropriate steps can be considered.
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## 14. Third-Party Websites
The Services may contain links to websites or platforms operated by third parties.
VENARADERM is not responsible for the privacy, security, availability, or content of independent third-party websites.
You should review the privacy policies of third-party services before providing personal information to them.
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## 15. Complaints
If you have a concern regarding our handling of personal information, please first contact:
**contacto@VenaraDerm.com**
We will review privacy complaints and respond as required by applicable law.
If you are located in the United Kingdom and are dissatisfied with how your data protection concern has been handled, you may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Information about the ICO and how to make a complaint is available at:
https://ico.org.uk/
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## 16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our Services
- Changes to our business practices
- Changes to service providers
- Regulatory developments
- Legal requirements
- Security or operational changes
Where appropriate, the revised Privacy Policy will be posted on the website and the "Last updated" date will be changed.
Continued use of the Services after publication of an updated Privacy Policy will be subject to the updated version, to the extent permitted by applicable law.
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## 17. Contact
For privacy enquiries, data-protection requests, or questions about this Privacy Policy, contact:
**VENARADERM**
30 N Goul St
Sheridan, Wyoming
United States
Email: **contacto@VenaraDerm.com**