Refund policy

[PENDING LEGAL REVIEW]

Refund Policy

Last updated: 30/09/2026

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you nominate, receive the goods. If your order contains several items delivered separately, the period ends 14 days after you receive the last item.

To exercise your right to cancel, please tell us clearly by emailing [EMAIL] with your order number before the cancellation period ends. You may use the model cancellation form below, but it is not compulsory.

Returning the goods

Please send the goods back to us without undue delay and in any event no later than 14 days after the day you tell us you wish to cancel. [CONFIRM who pays the cost of returning the goods].

Sealed cosmetic and hygiene products

For health protection and hygiene reasons, the right to cancel does not apply to sealed cosmetic or personal-care products that have been unsealed after delivery.

Refunds

We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have returned them, whichever is earlier. We will use the same payment method you used for the original purchase. We may deduct an amount for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Faulty or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item arrives damaged, faulty or not as described, please contact us with your order number and photos so we can arrange a repair, replacement or refund as appropriate.

Model cancellation form

To [BUSINESS NAME], [ADDRESS], [EMAIL]:
I hereby give notice that I cancel my contract of sale of the following goods: ______
Ordered on / received on: ______
Name: ______
Address: ______
Signature (only if this form is sent on paper): ______
Date: ______

Contact

[BUSINESS NAME] · [ADDRESS] · [EMAIL]